Tasnimul Farabe

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IT & Web Services IT Support Analyst Software Developer

About Me

Photo of Tasnimul Farabe

Hello, I'm Tasnimul Farabe.

I am an IT support analyst, cloud builder and software developer based in Mississauga, Ontario. I bring 5+ years of technical support experience, including enterprise Level 2 support for Dell Technologies' Pro & Premium accounts. I build multi-tier AWS environments as code with Terraform, run my own Microsoft 365 / Entra ID and Intune lab tenant, and develop web and desktop projects with Java, JavaScript, PHP, SQL, and HTML/CSS.

My strongest value is the combination of engineering skills and support discipline: I can build and automate systems, debug carefully with structured root-cause analysis, document clearly, and stay accountable to service targets.

What I Am Looking For

I am open to cloud support engineer, cloud operations, systems administrator, IT support analyst, software developer, and web developer roles. I also help small businesses and individuals in Mississauga and the GTA with IT support and websites — see Services.

Core Strengths

  • Software development: Java, JavaScript, PHP, React, SQL, REST APIs, Maven, JDBC, OOP, responsive web design, debugging, and QA testing.
  • Identity and endpoint management: Microsoft 365, Entra ID (Azure AD), Intune, SCCM, MFA, and Conditional Access.
  • Cloud and infrastructure as code: AWS (EC2, VPC, RDS, S3, IAM, CloudWatch) and Terraform.
  • Systems and networking: Windows 10/11, Linux (Ubuntu/CentOS), macOS, VMware ESXi, BIOS/UEFI and firmware; TCP/IP, DNS, DHCP, VPN, LAN/WAN, RDP, and Wireshark.
  • Scripting and tools: PowerShell, Bash, Python, Git/GitHub, ServiceNow, Jira, Bomgar, ITIL v4, knowledge-base writing, and incident documentation.

Education and Growth

  • B.Sc. in Applied Computer Science - University of Winnipeg, graduated January 2024.
  • Computer Science studies - University of Manitoba, 2018-2021.
  • Certifications in progress: AWS Solutions Architect - Associate (SAA-C03) and CompTIA Security+.

  • Name

    Tasnimul Farabe

  • Experience

    5 Years

  • Location

    Mississauga, ON

  • Open To

    Cloud, IT Ops, IT Support, Software

Contact me

My Skills

Java / OOP

85%

JavaScript / React

80%

PHP / MySQL

80%

Windows / Microsoft 365 Support

90%

ServiceNow / Documentation

90%

AWS / Terraform

70%

How I Work

I approach software problems the same way I approach production support: reproduce the issue, isolate the cause, test the fix, and document what changed.

Debugging

Root-cause mindset

I write SOPs, knowledge-base notes, and clean case updates because reliable teams need information that is easy to trust and reuse.

Documentation

Clear handoffs

I am comfortable working with users, support teams, and technical stakeholders, which helps me build software with practical edge cases in mind.

Communication

User-focused delivery

Tasnimul Farabe

IT Support & Web Services

Need a computer fixed, an office set up, or a website that brings in customers? I help small businesses, home offices, and individuals in Mississauga and across the GTA — with the same care I bring to enterprise IT support.

IT Support & Troubleshooting

Fast, patient help when technology gets in the way.

  • Slow or crashing Windows PCs and laptops
  • Microsoft 365, Outlook and email problems
  • Wi-Fi, printers, VPN and network issues
  • Virus clean-up and security checks

Small Office IT Setup

Get your team working on reliable, secure tech.

  • New computer and device setup
  • Microsoft 365 accounts and business email
  • Backups, updates and basic security
  • Clear documentation so you are never stuck

Website Design & Development

A fast, mobile-friendly website that makes your business easy to find.

  • Business, portfolio and event websites
  • Contact forms and booking requests
  • Domain, hosting and email setup
  • Google-friendly structure from day one

Website Fixes & Maintenance

Keep an existing site fast, secure and working.

  • Bug fixes and broken forms
  • Speed and mobile layout improvements
  • Content updates and new pages
  • Hosting and cPanel troubleshooting

Tell me what you need and I will reply with next steps and a quote — no obligation.

Get a free quote

Serving Mississauga, Brampton, Oakville, Toronto and the Greater Toronto Area. Remote help available anywhere in Canada.

Tasnimul Farabe

Resume Snapshot

  • Experience

  • 2023-Present

    IT Support Analyst - Level 2

    Concentrix - Dell Technologies Pro & Premium Support

    Resolve 30-40 enterprise incidents per week through ServiceNow with 98%+ SLA compliance: Microsoft 365 escalations (Outlook, Teams, OneDrive, SharePoint sign-in, sync, licensing and profiles), hardware, driver and BIOS/UEFI faults across Dell fleets via Bomgar, and VPN, DNS, DHCP and Wi-Fi issues for remote users, documented in knowledge articles to cut repeat escalations.

  • 2021-2023

    Technical Support Representative

    Concentrix - LG Electronics (Customer & Technical Support)

    Provided front-line support for LG consumer electronics across phone, chat and email, handling 50+ cases daily with a focus on first-contact resolution, and escalated complex hardware and software faults with full reproduction steps for engineering review.

  • 2026

    Multi-Tier Web Application on AWS with Terraform

    AWS, Terraform — GitHub

    Provisioned ~19 AWS resources entirely as code: a custom VPC across two Availability Zones, EC2 web tier, MySQL RDS in a private subnet, S3 and CloudWatch, with least-privilege IAM. Documented 12 real failure scenarios in a support-style runbook (symptom, root cause, fix).

  • 2026

    Microsoft 365 / Entra ID and Intune Lab

    Self-directed identity and endpoint lab

    Administer a dedicated Microsoft 365 tenant (Entra ID P1/P2, Intune Plan 1, Office 365 E5): user and group provisioning, MFA, Conditional Access, role-based access, and Intune enrolment, compliance, configuration profiles and app deployment.

  • Project Work

    Software & Web Projects

    Java, JavaScript, PHP, SQL, HTML/CSS

    Built a Java photobooth desktop application, a responsive portfolio website, and a custom PHP/MySQL wedding website deployed with cPanel hosting.

  • Education

  • Graduated Jan 2024

    B.Sc. in Applied Computer Science

    University of Winnipeg

    Relevant coursework included operating systems, computer networks, database systems, software engineering, OOP, and web development.

  • 2018-2021

    Computer Science Studies

    University of Manitoba

    Built a foundation in programming, problem solving, and software fundamentals before completing the applied computer science degree.

  • In Progress

    Certifications

    AWS, Security

    AWS Solutions Architect - Associate (SAA-C03) and CompTIA Security+ in progress.

Current Focus

Full-Stack Projects

Cloud Foundations

Networking

Documentation

IT Operations

GitHub Builds

Tasnimul Farabe

Projects

A focused selection of cloud, software and web projects that show how I build, deploy, document, and troubleshoot practical systems.

Multi-Tier Web App on AWS with Terraform preview

Multi-Tier Web App on AWS with Terraform

VPC, EC2, RDS, S3, IAM and CloudWatch provisioned entirely as code, with least-privilege security, SNS alerting, and a runbook of 12 real failure scenarios.

Photobooth desktop application preview

Photobooth Desktop Application

Java and Maven Windows app packaged as a standalone executable, with image capture and processing workflow.

Wedding website preview

Wedding Website

Custom PHP/MySQL website deployed with domain, hosting, cPanel configuration, and end-to-end launch work.

Personal portfolio website preview

Personal Portfolio Website

Responsive HTML, CSS, JavaScript and PHP portfolio with an AI chat assistant, structured data for search, and a secure contact form.

Tasnimul Farabe

Contact Me

Hiring for an IT or developer role, or need IT help or a website for your business? Send me a message and I will get back to you, usually within one business day.

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Tasnimul Farabe